At Attentive Medical Supply, we understand the importance of timely and reliable delivery of your medical supplies. Below are the details of our shipping policy, outlining how we handle orders, shipping, and delivery.
1. Order Processing
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Processing Time: Orders are processed within 1-2 business days after payment is confirmed. Please note that orders placed on weekends or holidays will be processed on the next business day.
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Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. If you do not receive this email, please check your spam or junk folder or contact us at admin@attentivemedicalsupply.com.
2. Shipping Options
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Shipping Methods: We offer various shipping options to accommodate your needs, including standard, expedited, and overnight shipping. The available shipping methods and associated costs will be displayed at checkout.
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Shipping Rates: Shipping costs are calculated based on the weight and dimensions of your order, the shipping method selected, and the destination address. The final shipping cost will be shown during checkout before you complete your purchase.
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Free Shipping: We offer free standard shipping on orders over a certain amount. This promotion, when available, will be automatically applied at checkout.
3. Delivery Times
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Estimated Delivery Time: Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 3-7 business days, while expedited shipping takes 2-3 business days.
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Tracking Your Order: Once your order is shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to become available.
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Delays: While we strive to meet our estimated delivery times, delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or high demand. We are not responsible for delays caused by factors beyond our control.
4. Shipping Restrictions
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Domestic Shipping: We currently ship within the United States. Unfortunately, we do not offer international shipping at this time.
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PO Boxes and APO/FPO Addresses: We ship to PO Boxes and APO/FPO addresses; however, delivery times to these locations may be longer than standard delivery times.
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Hazardous Materials: Certain items classified as hazardous materials may be subject to additional shipping restrictions and cannot be shipped to some locations. These restrictions will be noted on the product page.
5. Address Accuracy
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Correct Address: Please ensure that your shipping address is complete and accurate. Attentive Medical Supply is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
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Address Changes: If you need to change your shipping address after placing an order, please contact us immediately at admin@attentivemedicalsupply.com. We will do our best to accommodate changes before the order is processed and shipped, but we cannot guarantee that changes can be made.
6. Lost or Damaged Packages
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Lost Packages: If your package is lost in transit, please contact us at admin@attentivemedicalsupply.com. We will work with the carrier to locate your package or issue a replacement or refund if necessary.
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Damaged Packages: If your package arrives damaged, please retain all packaging materials and contact us immediately at admin@attentivemedicalsupply.com with photos of the damage. We will work to resolve the issue as quickly as possible.
7. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Attentive Medical Supply
Caring for You, Every Step of the Way.